Contact us

Email [email protected] and a person reads it. We reply to every email within 1 business day.

Last updated: 19 October 2026

Customer service

Email: [email protected]

Service hours: Monday to Friday, 09:00–18:00 (UTC+8)

We reply to every email within 1 business day.

Company details

Legal name: CHENG MING TRADING LIMITED

Registered in: Hong Kong SAR

Registered address: RM 502C, 5/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon, Hong Kong

What to include

So we can resolve it on the first reply, please tell us:

The email address on your account.
What you were doing when it went wrong, and what you saw instead.
For a billing question, the date and amount of the charge, or the Stripe receipt.

Billing, refunds and cancellation

You can cancel a subscription yourself at any time from the billing portal linked on the pricing page. For refunds, see our refund policy, or write to [email protected] with your receipt.

Privacy and data requests

To access, export or delete the data held on your account, email [email protected] from the address you registered with. We complete verified requests within 30 days.